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Frequently Asked Questions
Product
For canvas prints and personalized photo prints shipped to US addresses: Made to order in 3–5 business days. Most US orders arrive within 5–7 days; holiday shipping may take a few extra days. Personalized photo prints require preview approval before production begins.
For hand-painted original paintings and hand-drawn portraits: Please allow 2–3 weeks for delivery. For portraits, production begins after you approve your preview.
Packing depends on your selected product and finish. Please check the product page for details.
Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact support@artofbrs.com or +1 302-377-7055 and we will do our best to accommodate you.
You can cancel your order within 24 hours of placing it for a full refund, provided production has not started. After 24 hours, or once production has started, orders cannot be cancelled for a refund. This does not affect our policy for confirmed damaged, misprinted or incorrect items.
We provide a preview within 48 hours of your order. Production begins after you approve the preview. Two revisions are included at no extra charge. Once the artwork is complete, we send a photo of the finished piece for your approval before shipping.
Shipping
Free Standard Shipping Worldwide. Standard shipping is included in every product's listed price, with no minimum purchase. Express shipping is not included.
We ship with trusted tracked carriers. You'll receive a tracking number once your order ships.
For canvas prints and personalized photo prints shipped to US addresses: Made to order in 3–5 business days. Most US orders arrive within 5–7 days; holiday shipping may take a few extra days. Personalized photo prints require preview approval before production begins.
For hand-painted original paintings and hand-drawn portraits: Please allow 2–3 weeks for delivery. For portraits, production begins after you approve your preview.
Returns and Exchanges
Canvas prints (Art Print) can be returned within 30 days of delivery. Items must be in the condition you received them. Return shipping for change-of-mind returns is paid by the customer. Hand-painted original paintings, hand-drawn portraits and personalized photo prints are made to order and are not eligible for change-of-mind returns. Please contact support@artofbrs.com before sending anything back and see our Refund Policy for the full terms.
Please see our Refund Policy for refund processing details. Your bank or card provider may take additional time to post the refund.
If your order arrives damaged, misprinted or incorrect, contact support@artofbrs.com within 30 days of delivery with clear photos of the item and packaging. Once we've reviewed your photos and confirmed the issue, you can choose a free replacement (we cover the shipping) or a full refund. We'll let you know if we need the item returned.
Other
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and Shop Pay.
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.
You can contact us at support@artofbrs.com or +1 302-377-7055. We will be happy to assist you.
Give the gift of art. Delivered by email instantly or on the date you choose. Never expires. Redeemable on everything in our store.