Refund policy

Change-of-mind returns

Canvas prints (Art Print) can be returned within 30 days of delivery. Items must be in the condition you received them. Return shipping for change-of-mind returns is paid by the customer. Contact support@artofbrs.com to request a return before sending your item back.

Hand-painted original paintings, hand-drawn portraits and personalized photo prints are made to order and are not eligible for change-of-mind returns.

Damaged, misprinted or incorrect items

If your order arrives damaged, misprinted or incorrect, contact support@artofbrs.com within 30 days of delivery with clear photos of the item and packaging. Once we've reviewed your photos and confirmed the issue, you can choose a free replacement (we cover the shipping) or a full refund. We'll let you know if we need the item returned.

Order cancellation

You can cancel your order within 24 hours of placing it for a full refund, provided production has not started. After 24 hours, or once production has started, orders cannot be cancelled for a refund. This cancellation restriction does not affect the remedies described above for confirmed damaged, misprinted or incorrect items.

Gift cards are non-returnable. Sale-priced items follow the same return eligibility rules stated above.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
This cooling-off period applies only to non-custom products. Hand-painted original paintings, hand-drawn portraits and personalized photo prints are made to order and are excluded. Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@artofbrs.com.